What is Open Water?
From April 2017, around 1.2 million business customers (businesses, charities and public sector agencies) in England will be able to choose who supplies their water and wastewater retail services. Retail services include things like water meter reading and customer services.
For more information, please take a look at our water industry competition page, or visit www.open-water.org.uk
What does this mean for me?
Cambridge Water will continue to supply your water from the same source down the same pipes but the retail services such as meter reading, billing, and customer services will be provided by us as your new water retailer.
Your account with Cambridge Water has now been automatically transferred to Cambridge Water Business as of 1st April 2017, unless you have opted for another retailer.
At Cambridge Water Business we can offer you the best possible price for your water and wastewater and access to the highest levels of retail services, offering you fantastic value for money.
You’ll also get exclusive access to some of the best products and services on the market – helping you get the very most from your water and wastewater services.
Other benefits include account management, accurate and transparent billing solutions and fast and efficient customer service.
Why are things changing?
The Open Water programme is delivering a government commitment to lower customers’ bills and increase standards via increased competition.
Defra, Ofwat and Market Operator Services Ltd (MOSL) − a private company owned by market participants − are partners in delivering the work needed to provide ‘Open Water.’
Until now, the ability to switch was open only to England’s very biggest water customers – the 2,200 organisations using more than five million litres a year.
Now, 1.2 million eligible businesses, charities, and public sector organisations will also be able to choose their water and wastewater retailer.
As a customer of Cambridge Water Business you will be able to benefit from lower prices and improved customer service, such as advice on water management and efficiency, or on finding and tackling leaks on their premises.