Open for business in the new water retail market

01 Apr 2017

From tomorrow (1 April 2017), up to 1.2 million businesses and other non-household customers across the country will be able to choose who they buy water and wastewater services from.

Wholesale services, providing water to premises and taking wastewater away, will be unaffected, but business customers will be able to choose who provides their retail service – as they do for electricity and gas.

Household customers are unaffected by these changes.

Local businesses don’t need to take any action. All accounts and any outstanding balances, queries or complaints will be automatically transferred from Cambridge Water to us Cambridge Water Business on 1 April unless customers choose otherwise.  

Cambridge Water Business is part of Pennon Water Services, the retail arm of two well-established and highly respected groups, Pennon, owner of South West Water and Viridor, and South Staffordshire Plc, owner of South Staffs Water, Cambridge Water and SSI Services.

Pennon Water Services serves 180,000 business customers from Cornwall to Cambridge to Scotland, offering customer services that will help them save both time and money through lower prices and administration costs, water efficiency advice and other bespoke services.

Richard Stanbrook, Director of Pennon Water Services, said: “We are extremely excited to be able to start providing retail services to our clients in Cambridge via Cambridge Water Business. We’ve always valued our customers, not by size, but by how important water is to their business. Our emphasis is on enabling our customers to use water efficiently and understanding that needs will differ from business to business.

“By joining forces with South Staffordshire Plc, we will be able to provide a range of added value services including bill validation, water efficiency audits, leak detection etc via its group company SSI Services, which will give us a tremendous advantage in our offers. We look forward to providing these technical added value services on top of our water and wastewater retails services to our customers in Cambridge region.”